Curiosity, Thoughts and Whatever...

I have been subscribing to this wireless broadband service (using iBurst technology) from a company known as Izzinet for less than a week now and find their bandwidth speed absurd. I feel cheated. They claimed to offer 1MB broadband service but all I am getting is roughly 150kb/s. At first I thought nah....can't be.....must be something wrong with the speed tester site or just the timing and etc. So last weekend when I was online with a bunch of friends on YM, I ask all of them to go to www.speedtest.net for broadband speed benchmarking. To my astonishment, all of them are getting at least 1000kb/s for dl. I didn't believe them at first then I ask them to go to izzi website speed testing and they got the same result. I was embarassed. Could it be the software of the site concern and etc ?

Next, we did the same speed benchmarking using Jaring, TMNET and yet the result was consistent. I was only getting approx. 10% of what they are getting. I am paying RM 96 (RM 104.xx to be precise) for their 1MB dl speed access and all I am getting is just 150kbps. Thats just pathetic and I was totally embarassed.

I was piss off and you could see steam all coming out of my ears and etc. It just makes me sick. After all that was claim by this company and etc, I think at the end of the day they are just trying to cheat innocent people like me. I didn't expect theirs service to be so lousy and so dishonest. I am only into a fourth day of their service and I could see that they are making lots of promises.

I don't know what else I can do at the moment though I have launch a complaint with them. Hopefully they can provide me with an accurate and acceptable explanation else I want to terminate my service. I am giving them a chance first. Give them the benefit of doubt else as last resort I will have to make an official MCMC complaint.

This really put my broadband experience off. I am paying a premium for a service and yet I am getting crap quality and fake numbers.

The reason I am posing this question is because in the company that I am working in, there's a few Malay so called executive who have funny habits or practices. I don't think it has something to do with religion but just habits and practices pick up while they were young.

I find it all weird and therefore decided to ask a few male colleague what they thought of it. To my astonishment, everybody wasn't very comfortable with it and find it unacceptable. However, non speak out of this matter until I raise it. They simply think that it is unhygienic and rude.

For example these few Malay executive have a habit of standing near the basin after peeing and washing their little bird. OMG, can you imagine that........putting his little bird on the basin or with 1 hand holding the little bird while the other hand turn on the tap water and trying to rinse the bird at the same time.

Its totally unacceptable to me. Its unhygienic and bloody filthy contaminating the basin as well as the tap knob itself. My colleague and I just fail to understand their dirty little habit. Totally unacceptable and rude.

So how and what should we do ? Nothing cause will you approach him and the others and nicely tell them what they are doing is totally rude and unhygienic ? Will you ? Will you ? Imagine, hei mister, can you just go and do "open, point, shoot, zip" and nothing else the next time you visit the loo !!

I just have to write something about this after having been in the awkward position of almost nearly using the same basin and tap knob that one of them was using just now. Phew.........that was my greatest escape encountered in the loo....:)) sigh

Samsung.........hhmmmmmm

I have a Samsung Syncmaster 710V LCD monitor for almost 3 yrs. I inherited it from my bro. However, just approx. 3 yrs past it started to breakdown. It had something to do with temperature protection problem and not with power supply matter. I found out all this through
the hard ways. I couldn't pinpoint the exact problem for weeks. At first I thought it was the driver, display adapter and etc but then after isolating the software side of it, what was left was the hardware side.

I didn't have a choice and had to take out my old CRT Samsung Syncmaster 725s. It wasn't very old but the display quality was very disappointing. I have headache every time reading fine prints or viewing any stuff on the CRT. As for the LCD, I could only use it for approx. 2-3 hrs which by that time the "black out" effect takes over. Hence I have to switch off the supply to the LCD monitor and wait for at least 1/2 hrs with fan and air-con turn on to cool the LCD.

To make matter worst, I couldn't set the monitor to display 1024 x 1280 setting. I could go into this previously but somehow after approx. 3-4 mths ago it started to show breakdown symptom. Every time the LCD screen "black out", I cannot turn it back on. Even restarting
the computer cannot solve the problem. I have to go into safe mode and into VGA display setting. Then only I manage to see anything on the screen. Therefore it has something to do with the screen resolution setting and also the temperature protection design of the LCD to protect the panel.

It left me no other choice since the problem persisted week in and week out. I can't tolerate the CRT out of focus discrepancy. I had to sent to the Samsung service centre already. Everybody that I know of kept telling me to throw the LCD away and get a new one. I said, why waste, perhaps it can be fixed and its just a minor problem.

How wrong I was and I should had listen to all my friends. The moment I called Samsung CS hotline at 1-800-88-9999 little did I know it was a bad choice. The operator was alright but the lady on the line couldn't answer many of my common question. For example, I ask them how long does the warranty valid after servicing. The operator on the phone tells me 3 mth while the front desk lady in Samsung PJ Service Center in Jln 222 told me 1 mth. So I try to ask what any normal and intelligent customer would had ask. Are there any charges I have to pay upfront even if I decide not to repair ? The Malay front desk lady told me no, just a refundable deposit which I can take back. After going home and reading the fine prints in the job sheet was I aware
that I was con. I hate that feeling. Being con and cheated again by some low imbecile uneducated and unfriendly CS operator. Yeah, that's what I like to called them, operator.

To make matter worst, was the fact that they quoted me a sum of RM165.50 just to replace the PCB control board. I ask the technician why so expensive. He answered me, I don't know, company policy and like that lo. All the other front desk lady also same, can't think and always answer like a robot and are not very responsive. All I wanted to know was why it was so expensive ? I told him/her that it is about ~30% the cost of a new LCD and it comes with a 3 yr warranty some more. They all answer me, ya loh. Just as simple as that. Isn't it pathetic and useless talking with them. There is basically something not right with their service charges and on what basis are they calculating from. Perhaps the service charges are based on the stone age era approx. 4-5yrs ago when LCD prices are still very high. Nowadays LCD prices are dropping like flies and hence every few months the prices get revised bit by bit. I just fair to understand how all this Koreans are handling the local staff.

I have heard of their management very good, aggressive, demanding and efficient. However, the front desk and technician are not that good in my eyes. They don't know a thing about their own company product and services on offer. Its real sad the situation and the condition doesn't confine to just only Samsung but some of the other big MNC, like HP. Nothing compare to the services provided by Canon, Panasonic and others great Japanese conglomerate.

Check this out. They are so outdated. They have a service center in PJ and yet the service locator on their website can't find it. Speaks volume of their product and service efficiency.

FYI, until now, I still haven't gotten back my monitor. Will write more on that in the next article. Pathetic staff and company.