Curiosity, Thoughts and Whatever...

This was my first visit and my first stay in the reputable and
acclaimed "5 Star" accommodation. We drove up to ECH by Simpang Pulai
new access road leading straight right up to the hotel summit. The new
road was supposed to be 45mins longer but I didn't notice and took
account of the time as I was concentrating on the drive up. The road
was not too difficult and neither was it winding with twist and turn
at every corner. In fact the drive up was pleasant and enjoyable.
However, do and please be caution as the new road is quite isolated
and henceforth quiet and deserted. Don't be surprised that you are the
only cars driving on the road !.

As soon as I reached the hotel summit, rain drop was starting to fall
on my windscreen. The drops started out slowly and then the intensity
and gaps got closer and closer until it became heavy downpour. It was
raining like cats and dogs at one point. However, we did manage to
make a few stops on the way up to look around those fruits and flower
garden.

I checked in at around 2.45pm but the room wasn't ready. The
receptionist was helpful but nevertheless it felt quite fake and
unreluctant. He told me I could only checked in at 3.30pm. Ask me to
walk around and he will call me. Why on earth do I have to wait in the
first place I thought to myself. After waiting for ages, I loss my
patient and proceeded to make a query. He make a few calls and then
told me his maintenance team is fixing a water heater problem in my
room. I was shock and flabbergasted. However, I told myself to cool it
and enjoy the holiday. No need to fry or steam rolled anybody.

Finally he pointed the way to my room and I was to meet up with their
maintenance guy to get the room keys from them. After all that was
done, the moment I step into my room, I was a wee little bit
disappointed with the quality finishes and the feel of it. No homely
feel nor any warm. Everything was cold from the laminated paper floor
to the walls and etc. I said to myself. Why did they use laminated
paper floor? Why was the floor not even ? Why was the toilet so dirty
and filthy ? I could see black stains on the WC and etc. There was no
decency and responsibility of the management to check and make sure
the place is in right order first.

To make matter worst the bathtub in my room was missing the tub
stopple. How can that go missing ? I always like to do some lazing
around and getting myself soak into hot water. Its my way of relaxing
and melting down all my stress. Equatorial must have done it on
purpose. Taking away the stopple from the room so that guest do not
waste plenty of water and hence increase their profitability. What
kind of cheap skate low down 5 Star hotel can do that ? I guess
Equatorial was desperate and in deep financial state. Else how do you
explain the state and condition of their room. To make matter worst, I
have to switch on the water heater 30mins before I really can take a
bath. It doesn't end there. After I was done it was wifey turn to take
her shower and half way through her shower, there wasn't any more hot
water. So it seems to me that there have a small tank on top of each
bathroom and it is only enough for 1 person to take his/her bath.
After the hot water had been used up, you have to wait till it boil
some more water else you just have to continue using the cold ice
water to finish off the shower.

Was very dissapointed and frustrating.