Curiosity, Thoughts and Whatever...
I'm not a regular blogger just occasionally wanna share some thoughts and ideas to the rest of the world. Hope you like what you see and written.....:))
My trip to Melaka. Had a very hectic week. The whole week was like a bulldozer trying to ram through everything. Life just fly by like a film in front of my eyes. Started with my kid going to classes, cleaning the house on weekend, filling up income taxes and etc and trying to make my HP all in one PSC1315 work.......yet it still doesn't work. Spend the whole Sat trying to troubleshoot by installing the driver and software and then uninstall again.....yet can't see HP Director popping up. It doesn't appear at all. First I thought it was IE7 that was preventing HP Director but then on www.hp.com there seem to be a patch/counter-measure for this bug. So it seem but when I try to run the patch, it says that I do not need any update and my version of driver and software are latest.....hence ok. Nevertheless, the driver and software I had use was downloaded from their support site and hence my check with an earlier version that I have (Ver 4.2) was exactly the same. Therefore, I don't think Ver 4.2 had the patch yet but then its really weird. All this are not making any sense.
After I reluctantly uninstall IE7 the problem still persist even though I had uninstall and reinstall the driver and software numerous time. I was fed up and tired of it already. Why can't HP as a conglomerate make something much more simpler and easier for a dummy like me to use. Just give us 1 single software or driver and everything could be done automatically. Why the need to have a separate uninstall program, then the driver with the network and also without support ?
I have done this previously....in fact a few months back when I was using HP Officejet 5510 and it was prevented by IE7 from working properly. I wrote an email to HP and their support staff gave me a solution.....in fact
1. Uninstall or downgrade IE7 to IE6.
2. Install a different driver with Ver 5.3b from another HP all in one PSC 1400......something along that line.
It works for me and I thought ok I got the hang of it.
Fast forward a few month and they have not gotten the problem totally solve. If they have the solution they should have built the patch right into the driver and software itself so that HP customer all over the world will not be so inconvenient as to need to do this and that and etc............pathetic. Such a big MNC.......running billion and billion of business and yet these kind of easy common sense CRM also don't have. It just show that as the company grows bigger and bigger they tend to lose their touch. The managers are obliviously not very pro active and initiative.
Finally I just give up. Not going to buy or recommend HP printer to another friend or acquittance that ask me my opinion. Think everybody will be surprise cause HP is world market leader but then hopefully Canon is catching up fast. I have confident Japanese product are better but then their software also sucks big time.
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